Transformation - Projects Integrated Eligibility

Public Hearings on Eligibility Call Center Model

Purpose | Locations | Agenda | Public Comment

Purpose:

The Texas Health and Human Services Commission (HHSC) is conducting two hearings  to receive public comment on the proposed use of call centers for eligibility determination. Section 2.06 of H.B. 2292, 78th Legislature, Regular Session, 2003, requires HHSC to conduct a public hearing to solicit public comment prior to establishing the first call center to determine eligibility for certain public assistance and public health programs. These programs include: the Children's Health Insurance Program (CHIP); Temporary Assistance for Needy Families (TANF); Medicaid, nutritional assistance programs; including food stamps; long-term care services; community-based support services; and other health and human services programs.

HHSC will accept public comment on the Commission's proposed model for eligibility determination.

The public hearings will take place from 9 a.m. to 12:00 p.m. May 15, 2004

Locations:

San Antonio	Radisson Market Square Hotel Salon de Gala Room 502 W. Durango San Antonio, TX 78207 210-224-7155
Corpus Christi	Del Mar College, East 101 Baldwin & Ayers Retama Room at the Harvin Center Corpus Christi, TX 78404 361-698-1200

Agenda

1. Welcome and Introduction
2. Public comment on the proposed use of call centers for eligibility determination

Comments:

Written comments may be delivered in person at the public hearing or delivered to HHSC headquarters until 5 p.m., May 16, 2004. Written comments should be delivered to:

Attention: Angie Nelson-Wernli, 
Health and Human Services Commission
delivery to:
4900 N. Lamar Blvd., Austin, Texas 78751 
mail to:
P.O. Box 13247, Austin, Texas 78711-3247. 
E-mail comments to: angie.nelson-wernli@hhsc.state.tx.us
Fax to: 512-424-6669.

HHSC intends to post a summary of comments received at the public hearings on the HHS website.

People with disabilities planning to attend one of these hearings who need auxiliary aids or services may contact Bo Platt at 512-438-3450 or bo.platt@dhs.state.tx.us so that appropriate arrangements can be made.