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Health and Human Services Commission
Civil Rights Office

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The Texas health and human services system and its agencies are committed to providing services to our applicants and clients in a fair and nondiscriminatory manner. This obligation to comply with federal and state laws and regulations extends to service contractors, as well as any other agency, institution or organization participating in a health and human services program by contract or other arrangements.

The Health and Human Services Commission's Civil Rights Office has the responsibility to investigate claims of discrimination; to conduct new, periodic and special compliance reviews of offices, programs and contractors; to provide training and guidance; and to take other appropriate steps to ensure that programs and services do not discriminate.


Contact Us


Phone

(888) 388-6332 or (512) 438-4313
TDD (512) 438-2960
TTY toll-free number 1-877-432-7232

 

Fax

(512) 438-5885

 

Mail
or in person 

Civil Rights Office
Health and Human Services Commission
701 West 51st St., mail code W206
Austin, Texas 78751

Civil rights complaints or questions may be directed to any of our five area offices as well.

Area

Address

Telephone/Fax

TDD#

Lubbock

6302 Iola Ave., MC 217-1
Lubbock, Texas 79424

(806) 783-6677
(806) 783-6644 (fax)

(806) 783-6677

Dallas/Fort Worth
Metroplex

801 S. State Highway 161, 6th Floor
MC 012-5
Grand Prairie, TX 75051

(972) 337-6245
(972) 337-6153 (fax)

(972) 337-6360

Austin

701 W. 51st Street, MC W206
Austin, TX 78751

(512) 438-4313
(512) 438-5885

(512) 438-2960
(877) 432-7232

Houston

5425 Polk
MC 174-7
P.O. Box 16017
Houston, TX 77222-6017

(713) 767-2382
(713) 767-2352 (fax)

(713) 767-2382

 Edinburg

2520 Veterans Blvd.
MC 108-1
Edinburg, Texas 78539

(956) 316-8393
(956) 316-8177(fax)

(956) 316-8187


Learn About Civil Rights Laws and Policies

It is the responsibility of our agencies and our contractors not to discriminate against applicants or clients. Consumers are protected from discrimination by federal and state laws, regulations and policies. These laws, regulations and policies state that clients and consumers are protected from discrimination if it is based on one or more of the following:

  • Race
  • Color
  • Sex
  • National origin
  • Religion
  • Age
  • Disability
  • Political belief*
  • Sexual orientation*

*Political belief and sexual orientation do not apply to all programs and services. Please contact the Civil Rights Office for additional information.

The civil rights laws and policies that protect consumers and applicants for services include:

  • Social Security Act of 1935 (Title V)
  • Civil Rights Act of 1964 (Title VI)
  • The Education Amendments of 1972 (Title IX)
  • Rehabilitation Act of 1973 (Section 504)
  • Age Discrimination Act of 1975
  • Food Stamp Act of 1977
  • Civil Rights Restoration Act of 1987
  • Americans with Disabilities Act of 1990
  • Food and Nutrition Services Instructions (113 Series)
  • USDA Food Safety and Inspection Service Directives (1510.1 and 1520.1)
  • Methods of Administration with US Department of Health and Human Services
  • State Plan of Operation and Federal/State Agreements
  • Texas Civil Practice and Remedies Code (Chapter 106)
  • Texas Administrative Code (Title 40 and Title 25)
  • HHSC Civil Rights Policies and Procedures
  • Other applicable civil rights laws and regulations

How to File a Discrimination Complaint with HHSC

Consumers and applicants for benefits or services who believe they have been discriminated against by an employee of a Texas health and human services agency or an employee of an entity providing contracted agency services may file a complaint of discrimination with the Civil Rights Office.

The HHSC Civil Rights Office must receive the complaint of discrimination no more than 180 days after the alleged discriminatory action.

A complaint may be filed with HHSC by using the HHSC Client Complaint of Discrimination form. Individuals also may file complaints in person or by letter, e-mail, fax or phone.

The discrimination complaint must contain the following information:

  • Your name, address, telephone number, or other means of contacting you.
  • The specific office name and address where the alleged discriminatory practices occurred.
  • The date or dates of the alleged discriminatory practices occurred.
  • The reason, or basis, you feel the discrimination occurred (e.g., race, color, national origin, age, sex, religion, sexual orientation or political belief).

Complaints also may be filed in one of our four area Civil Rights Offices in Grand Prairie, Houston, Lubbock, and Edinburg.

Please click here to access office locations and contact information.
Please click here to access the HHSC Client Complaint of Discrimination form.


How to File a Discrimination Complaint with a Federal Agency

A civil rights discrimination complaint also may be filed with a federal agency. Please contact the agency or office for additional information.

U.S. Department of Agriculture Programs:
Programs include, but are not limited to: Supplemental Nutrition Assistance Program (SNAP); Women, Infants and Children (WIC); Food Safety and Inspection Services; and other USDA Programs.

U.S. Department of Agriculture (USDA)
Food and Nutrition Services
Regional Director
Office of Civil Rights
1100 Commerce
Dallas, Texas 75242
  U.S. Department of Agriculture (USDA)
Office of Civil Rights
1400 Independence Avenue, S.W.
Mail Stop 9410
Washington, D.C. 20250

U.S. Department of Education Programs:
Programs include, but are not limited to: Vocational Rehabilitation programs; Busines Enterprise of Texas Program (BET); Independent Living Services programs; Individuals with Disabilities Education Act (IDEA); and other rehabilitative services programs.

U.S. Department of Education
Office for Civil Rights
400 Maryland Avenue, S.W.
Washington, D.C. 20202-1100

U.S. Department of Health and Human Service Programs:
Programs include, but are not limited to: Medicaid and Medicaid-related programs; Temporary Assistance to Needy Families (TANF); Community Care for the Aged and Disabled; Community Based Alternagives; other Long-Term Care programs; HIV and STD prevention and treatment programs; family and community health programs; mental health programs; and substance abuse prevention and treatment programs.

U.S. Department of Health and Human Services
Office for Civil Rights
1301 Young Street, #1169
Dallas, Texas 75202


HHSC Civil Rights Brochure and Posters


HHSC Civil Rights Office Brochure

Size: 15” x 9.5” (requires special size paper).
Printing Instructions:  These brochures require special sized printer paper. If your printer is unable to print the brochure in this size, we recommend printing it on legal size paper (8.5” x 14”) to facilitate readability. Alternate formats such as Braille and large text are available on request.

Questions: Contact the HHSC Civil Rights Office.

Civil Rights Posters for Clients


All posters should be prominently displayed in client common areas so they are easily visible. Client common areas include lobbies and waiting rooms, front reception desks, and locations where clients apply for services.
The following two posters (and all four versions) are required for all health and human services client service offices. There is a third poster below that is required for certain offices:

Size: 8.5” x 11” (standard size sheet of paper).
Posting Instructions:  Post the English and Spanish versions of this poster next to each other.
Questions: Contact the HHSC Civil Rights Office.

Size: 8.5” x 11” (standard size sheet of paper).
Posting Instructions: Post the “Language Translation” version and “American Sign Language” version next to each other.
Questions: Contact the HHSC Civil Rights Office.

Size: Poster A is 11” x 13”.  Poster B is 8.5” x 11”.
Posting Instructions:  Post the English and Spanish versions of this poster next to each other. For larger print, select Poster A (legal size).
Questions: Contact the HHSC Civil Rights Office.

In addition to the posters above, offices that provide programs provided by the U.S. Department of Agriculture (USDA) Food and Nutrition Services (Supplemental Nutrition Assistance Program (SNAP) and Women, Infants and Children Program) or Food Safety and Inspection Services must display at least one version of the following poster:

  • “And Justice for All”

There are three versions of this poster. Order the poster that corresponds to your program. All versions are in English and Spanish.  The download versions of these posters are for reference and not for posting purposes due to size requirements for readability.

Civil Rights Employment Posters for Contractors, Vendors and Providers


All posters should be prominently displayed in client common areas so they are easily visible. Client common areas include lobbies and waiting rooms, front reception desks, and locations where clients apply for services.

Size:  17” x 22” (requires special size paper).
Language Translations: Poster is available in English, Spanish, Arabic, and Chinese. At a minimum, you must post English and Spanish versions.

Order Information: THis poster was updated by the U.S. Equal Employment Opportunity Commission (EEOC) in November 2009. HHS offices are required to prominently display the newly revised poster or the old poster with a supplemental information sheet.  To order the new posters or to download the supplemental information sheets, visit the EEOC website at http://www1.eeoc.gov/employers/poster.cfm, or contact them by calling (800) 669-4000. There is no charge for the poster or shipping.

Size:  8.5” x 11” (standard size sheet of paper).
Download Information: Contact the Texas Workforce Commission, Civil Rights Division at (888) 452-4778.  

Size:  8.5” x 11” (standard size sheet of paper).
Download Information: Contact the Texas Workforce Commission, Civil Rights Division at (888) 452-4778.