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The Office of the Ombudsman is ready to assist the public with issues or complaints about health and human services programs, agencies or personnel.
If you have a problem or complaint, we encourage you to first discuss it with the person, program or office involved. Many times they can explain a specific policy or correct the problem immediately.
Clients who need assistance or information about local resources or program are encouraged to:
To Report Abuse, Waste or Fraud
To report suspected waste, abuse or fraud in health and human services program including Medicaid and CHIP, please visit the HHSC Office of the Inspector General.
To Report Abuse, Neglect, Exploitation of Children or the Elderly
To report suspicions of abuse/neglect of children or abuse/neglect/exploitation of persons 65 years or older and adults with disabilities, please call toll-free, 1-800-252-5400 or visit the Department of Family and Protective Services.