The Health and Human Services Commission's Medicaid Managed Care Helpline helps people with Medicaid managed care coverage:
The Medicaid Managed Care Helpline (formerly STARLink) is designed to help people who are already on Medicaid but need help accessing health care services. A priority is placed on individuals with urgent or complex health care needs. All assistance is provided via telephone.
Help includes:
- Information about the client’s coverage.
- Guidance on how to access services.
- Referrals to the right place to get help.
- Direct assistance from staff to resolve a problem.
The Medicaid Managed Care Helpline also provides general information about managed care programs to providers, health plans, community based organizations and other stakeholders.
Get Answers to Your Questions |
Question |
Contact |
Phone |
Who can I call for help finding or contacting a doctor, dentist, case manager or other Medicaid provider for someone 20 years old or younger? |
Texas Health Steps |
1-877-847-8377 |
Whom can I call to find out which services are paid by Medicaid or if I get a bill from a Medicaid provider |
Statewide Medicaid Helpline |
1-800-335-8957 |
Who can help me get to my Medicaid provider? |
Medical Transportation |
1-877-633-8747 |
Who can help me if I have questions or problems with my health plan, or my Primary Care Case Management (PCCM) doctor? |
STARLink, Medicaid Managed Care Helpline |
1-866-566-8989 |
Who can I call to change my STAR or STAR+PLUS health plan? |
Enrollment Helpline |
1-800-964-2777 |
Who can I call about keeping my Medicaid benefits? |
2-1-1 Information and Referral |
211 or
1-877-541-7905 |
If I am receiving help paying my medical bills and I need information about my Medically Needy Program spend down case, who can I call? |
Statewide Medicaid Helpline |
1-800-335-8957 |
Who can I call to find out about nursing home care, adult day care or other long-term care services and supports? |
Department of Aging and Disability Services Consumer Rights Hotline |
1-800-458-9858 |
Who can tell me about how my other insurance affects my Medicaid benefits? |
Texas Medicaid Healthcare Partnership Third Party Resources Hotline |
1-800-846-7307 |
To whom do I report Medicaid fraud, waste or abuse? |
Office of Inspector General |
1-800-436-6184 |
Who can I talk to about getting help to pay my private insurance premiums? |
Health Insurance Premium Program Hotline |
1-800-440-0493 |
Who can I talk to if I receive Supplemental Security Income (SSI) and I need to change my address? |
Social Security Administration |
1-800-772-1213 |
Who can I call if I have questions about my Medicare Rx Prescription Program? |
Medicare |
1-800-MEDICARE
(1-800-633-4227) |
Who can I call to use TDDY for hearing impairment? |
Texas Relay |
1-800-735-2989 |
